Privacy Policy
Last updated: 22 August 2026
1. Who We Are
FlowMint AI is the registered trade name of a sole proprietorship in India, operated by Manas Kumar Nayak, registered under Udyam Registration Number UDYAM-MH-33-0782480 and GST Identification Number 27AFDPN6718E1ZG, with its principal place of business at Ground Floor, Shop No. 18, Monalisa Apartment, Riddhi Siddhi Park, Hari Om Nagar Road, Behind Devine High School, Kalher, Bhiwandi, Thane, Maharashtra 421302, India.
FlowMint AI is the Data Fiduciary (data controller) responsible for your personal data under the Digital Personal Data Protection Act, 2023 ("DPDP Act").
2. Scope
This Privacy Policy applies to:
Our website at www.flowmintai.in
Our communications with you by email, telephone and WhatsApp
Where we deliver consulting or managed services to a client organisation and process personal data belonging to that organisation's employees or customers, we do so as a Data Processor under a separate service agreement, and that client remains the Data Fiduciary.
3. Personal Data We Collect
Automatically, when you visit our website: browser type, IP address, time zone, cookie data, pages viewed, referring website and how you interact with the site. We refer to this as "Device Information."
When you contact us or book a call: your name, email address, telephone or WhatsApp number, company name, and any details you include in your message.
4. Why We Process Your Data
We process personal data only for these purposes:
To respond to your business enquiry and schedule discovery calls
To deliver services you or your organisation have engaged us for
To send business communications you have consented to receive
To maintain and secure our website
To identify and prevent abuse, fraud and security incidents
To meet our legal, tax and statutory obligations under Indian law
We do not sell or rent your personal data to anyone.
5. Legal Basis
We process personal data on the basis of your consent, or where processing is necessary for the performance of a contract with you, or to comply with a legal obligation under Indian law. You may withdraw consent at any time as described in Section 9.
6. Service Providers We Share Data With
We share personal data only with service providers who help us operate, and only to the extent necessary:
Meta Platforms — WhatsApp Business Platform, for business communications
Hostinger — website hosting and contact form processing
Cal.id — discovery call scheduling
Zoho CRM — customer relationship management
n8n — workflow automation used to route and respond to enquiries
Google — email and analytics
Some of these providers may process data outside India. Where that happens, we take reasonable steps to ensure your data remains protected. This list may be updated as our systems change.
7. Data Retention
Enquiry and marketing contact data: retained for 24 months from your last interaction with us, unless you ask us to erase it sooner
Client and financial records: retained for 8 years, as required under Indian tax and statutory law
8. Information Security
We store personal data on secured servers in controlled environments with access controls, encryption in transit, and role-based permissions. We maintain reasonable administrative, technical and physical safeguards. No transmission over the internet can be guaranteed completely secure, and we cannot warrant absolute security.
9. Your Rights as a Data Principal
Under the DPDP Act, 2023, you have the right to:
Access a summary of the personal data we hold about you and how we process it
Request correction, completion or updating of inaccurate or incomplete data
Request erasure of your personal data, subject to our legal retention obligations
Withdraw your consent at any time
Nominate another individual to exercise your rights in the event of your death or incapacity
Register a grievance with us and receive a response
To exercise any of these rights, contact our Grievance Officer using the details in Section 13.
10. Communications and Marketing
We may collect your telephone number and email address for marketing, customer support and communication purposes. We send business communications only where you have given affirmative consent — for example, by ticking the consent box on our enquiry form or by initiating contact with us on WhatsApp.
We use Meta Platforms (WhatsApp Business Platform) as a third-party service provider to manage WhatsApp communications.
You may opt out at any time by replying STOP to any WhatsApp message from us, or by using the unsubscribe link in our emails. We action opt-out requests promptly and record them so you are not contacted again.
11. Cookies
Our website uses cookies to improve your browsing experience and for basic analytics. You may disable cookies through your browser settings, though some features may not function correctly as a result.
12. Children's Data
Our website and services are intended for business users and are not directed at children. We do not knowingly collect personal data of any individual under 18 years of age. If you believe we have done so, contact us and we will erase it.
13. Grievance Officer and Contact
In accordance with the DPDP Act, 2023, our Grievance Officer is:
Manas Kumar Nayak
Grievance Officer, FlowMint AI
Email: support@flowmintai.in
Telephone: +91 95798 39651
Address: Ground Floor, Shop No. 18, Monalisa Apartment, Riddhi Siddhi Park, Hari Om Nagar Road, Behind Devine High School, Kalher, Bhiwandi, Thane, Maharashtra 421302, India
We will acknowledge your grievance and respond within a reasonable period, and in any case within the timelines prescribed under applicable law.
14. Changes to This Policy